Refund policy

We aim to provide the best shopping experience possible - review our Shipping and Refund Policy Guidelines and keep them in mind when placing orders.
If you have an issue that isn't covered below, please reach out to our team. We are more than happy to help work through a solution with you.
  • Email us at customerservice@berklombardo.com
  • Call (631)348-6820
  • Visit our Contact Us page for more options.
Thank you! 



REFUNDS/RETURNS

100% Satisfaction Guarantee 
We're not happy unless you are.
In the event you are dissatisfied with your purchase, please contact us no later than 48 hours after delivery with any issues or concerns. A customer service representative is readily available to help replace your item free of charge or work through another solution.

Returns
 Due to the perishable nature of our product, we can not accept returns. 

Cancellation Policy/ Change of Order
 You may cancel or change your order up until you receive a shipping notification from us. We will gladly make any necessary changes to your order before that time.

 

SHIPPING (United States)

Shipping is FREE for orders $129 and over + ALL BUNDLES

For orders under $129, shipping rates are set based on location (see below):

Eastern Time Zones - $19.99 (ORDERS UNDER $129)

CT | DE | DC | FL | GA | IN | KY | ME | MD | MA | MI | NH | NJ | NY | NC | OH | PA | RI | SC | TN | VT | VA | WV

Central, Mountain, and Pacific Time Zones - $49.99 (ORDERS UNDER $129)

AL | AZ | AR | CA | CO | ID | IL | IA | KS | LA | MN | MS | MO | MT | NE | NV | NM | ND | OK | OR | SD | TX | UT | WA | WI | WY


SHIPPING (Canada)

Shipping is FREE for orders $200 and over + ALL BUNDLES

For orders under $200, there is a $59.99 international shipping charge.

 

Delivery Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.

How We Ship We ship with UPS®, either 2nd Day Ground or 2nd Day Air depending where you are located. We take extra care to pack your order with enough dry ice to last 2-3 days

No Weekend Deliveries Available Because of the perishable nature of our products, there are no weekend deliveries. To ensure that you receive your order by Friday, we ship all orders Monday - Wednesday. 

Orders placed by Tuesday at 11:59pm will arrive the following week by Friday, the absolute latest.


No Shipping to P.O. Boxes Unfortunately, we are unable to deliver to PO Boxes, APO, FPO, DPO even if they fall within our allowed zip codes.

International Shipping Due to import/export restrictions, we are unable to ship our products outside the Continental United States, Puerto Rico and the U.S. Virgin Islands.

Handling and Freshness All products shipped from the Berk Lombardo facility are individually packaged and frozen from our warehouse. 

Please freeze your products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Spoilage must be reported within 48 hours of receiving your order. Any other minor defects must be reported within 30 days of receipt of order.

We are committed to using only the highest quality meats and proteins. Our products have no artificial preservatives or coloring and properly stored in the freezer will remain fresh and delicious for approximately 6 months.